shipping & returns

shipping policy

Shipping within the US:

  • Standard Shipping :

    • Free for all orders over $150.

    • Average transit time is 3-6 business days, but could take up to 10 business days until first delivery attempt. 

    • We do not guarantee shipping times for Standard Shipping. 

  • Expedited Shipping:

    • Customer pays shipping based on weight of package. 

    • Average transit time is  2-5 business days until first delivery attempt. 

    • We do not guarantee shipping times for Expedited Shipping. 

  • Express Shipping:

    • Customer pays shipping based on weight of package. 

    • Up to 2 business days transit time until first delivery attempt.

return & exchange policy

SKIN CARE/SELFCARE

We are completely dedicated to your health, pleasure and satisfaction. Our products are tested for quality and all shipments are carefully inspected prior to shipping. Please check your shipment upon arrival to ensure that it has not been damaged during shipping.

All claims for damaged product(s) must be made within 72 hours of receipt. Please contact us at thejarspot.com during that time and we will resolve the issue.

To ensure your satisfaction with our products we offer a 14-day customer satisfaction guarantee on your initial purchase. If you are not satisfied with your purchase, please contact us at thejarspot.com within the 14-day time period. You will be responsible for returning the unused portion of the product to us. Upon receipt of the returned product we will refund your purchase price (less shipping expenses and any prorations for product consumption) to your original form of payment.

EDIBLES

THERE ARE NO REFUNDS FOR EDIBLES unless there are claims for damaged product(s) in which customer will have 72 hours of receipt to provide photo or video of damaged product(s) and send to thejarspot@gmail.com. After reviewing damaged product(s) customer will receive FULL REFUND or replacement of product(s).

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